Customer Testimonials
Overall positive experience. Ariel and Juan offered great customer service by being transparent and understanding. It was my first time purchasing a new car so this process was overwhelming, but both helped make it more approachable.
Joe Cranden helped us buy our first car!!! He was super nice, efficient and helpful!! He wasn’t pushy or like a typical “sales guy” highly recommend asking for him to sell you your car!
Joe in sales was extremely helpful and informative, he made our experience as smooth as possible and really made us comfortable during the whole thing. I'd reccomend going to him he was amazing.
Toyota mechanics are the best! They are reliable and efficient. We appreciate the professional care.
Nick and Juan and Solomon were great to work with!
OUTSTANDING SERVICE!!! My Service Representative was very helpful and answered all my concerns. That’s why I only take my Rave 4 to Toyota of Dekalb!!
Go see Joe C., he's straight forward, knows the product line very well and wants the best for his customers.
Sean, Kyle, and Juan were excellent to work with and answered all my questions. The entire buying process was easy and painless.
Had a great experience buying a Corolla Hybrid! Staff was patient and helpful, and Johnny was a great help in the whole process.
Brian took excellent care of us. He took his time to explain new features on our vehicle. Should the need arise, we would go to him again.
Fantastic service team!
Best car buying experience in 40 years. Salesman Brian was friendly, polite and knowledgeable. Answered all my questions. Even helped me set up computer screen. Transaction was completed fast and efficiently. If you’re buying a new or used car, definitely sop by and ask for Brian.
Working with Andy was great! He stayed in touch with me every week about the delivery status of my car. I had requested the dealership not do certain things such as peeling off the stickers and drilling rear license plate holes, and Andy made sure to honor my requests. One thing I would watch out for is the sales guy Andy had sent to help me getting my auto loan completed added a $500 processing? fee on top of the MSRP. This was not communicated at all and did leave me a bit upset, but at the end of the day ...
Everyone was very courteous and the service was quick.
Joe Cranden is the best! Easy transaction, great vehicle, great staff!
Andy Ruiz was very helpful, and even pulled some strings in order to get me into all of the cars I wanted to test. Cannot recommend enough
I just had the best day & experience here at Brian Bemis. They were so helpful getting me in the right car. Highly recommend Them.
I highly recommend Brian Bemis Dekalb Toyota for your next used Toyota! The experience was enjoyable and not stressful like other car purchases in the past. Juan, who I didn’t know was the GM, responded to my online inquiry with a phone call. His genuineness instantly impressed me. He personally sent me information I requested instead of handing me off to a sales person. Mollie, the online marketer, stood out from other dealers texting me because of her statement “we want to earn your business”. It broke the ice for me to send her question after question about the ...
Very helpful and friendly sales staff. Enjoyed the buying experience.
Service:Very friendly and most importantly, quicker than other other dealers.
(Translated by Google) Excellent service, very friendly staff who attended to us, at all times thank you Paola Leon (Original) Excelente servicio muy amable el personal que nos atendió , en todo momento gracias Paola leon
(Translated by Google) We feel very happy with the help they gave us, we are very grateful to the entire team who did everything possible to be able to obtain our 2024 Toyota Tundra Platinum! We 100% recommend Toyota Dekalb! Thank you very much for everything. Many blessings! (Original) Nos Sentimos Muy Felices con la ayuda que nos brindaron , estamos muy agradecidos con todo el equipo que hicieron lo posible para poder obtener Nuestra toyota tundra platinium 2024 ! Recomendamos 100% Toyota Dekalb ! Muchas Gracias por todo Muchas bendiciones !
Johnny Beck was incredibly helpful. He made the process quick and painless. Would highly recommend
We had a great experience buying a used Tacoma at Brian Bemis! Our salesman, John, did a great job. Highly recommend!
Thank You Kyle and Brian Bemis Toyota for my new Toyota Crown!! TOYOTA FOREVER!!
reliable, friendly, and thorough.
Solomon was a huge help from putting a deposit down to purchasing my Corolla Cross. It was a pleasure to do business with Toyota of DeKalb.
Sam was great to work with. Got my repairs done quickly without an appointment. Top notch service.
Ended up not buying a truck here, only because I found one local to me. But very much appreciated working with Solomon to find one. Was planning on a fly and drive from a few states away, which is a bit more hassle for a salesperson to work through, but it would have worked just fine if I had.
Financed my first car there with no money down. The car was fair for the price but I wish the dealership disclosed a lot of the cosmetic flaws within the vehicle but instead they covered any spots that were permanent with a greaser in the interior and on the exterior they just didn’t include the photos with the exterior damage I can’t complain to much as it’s a used car but again there was a lot they did to cover it up and not to mention the sales lady that came with me on the test drive ...
Arielle helped me out and did a fantastic job! In and out in about 2 hours. Highly satisfied!
From test driving multiple vehicles to the actual purchase, our experience with Johnny at Toyota of DeKalb was truly a pleasure. He just recently joined the sales department, but it was really obvious that he dedicated himself to really get to know all of Toyota’s vehicles, options, and most importantly (to us) listen to the needs and wants of his customer. His personable approach made us feel as if finding the perfect fit for our family was his number one priority. Drove away feeling good about our purchase from Toyota of Dekalb, and highly recommend Johnny!
We worked with Arielle looking at new trucks. She was very helpful throughout the process. No one was pushy at all. Thanks
After years of using an old hand-me-down car, I'm so glad to finally have my very own ride! Solomon was a fantastic salesperson, keeping me updated while we waited for the car to be delivered and making sure I understood everything that was going on through the process.
Great experience getting our new vehicle. Drew and Solomon were awesome to work with. Highly recommend.
Connor was extremely informative and helpful - he’s awesome! Made our experience very pleasant. I’d recommend him any day.
Kyle is good Seler person
Very good, timely service. Great waiting area.
Solomon was very professional, very professional. Highly recommended!
I highly recommend Toyota of DeKalb. It was an easy hassle-free transaction less than an hour to get my new Grand Higlander Hybrid. Solomon did an awesome job, listened to what we needed and had all the paperwork ready for us to sign and drive. Solomon is the man to go to for a new car!
Quick service, thorough servicing and wonderful personnel! My car came home looking beautiful, as well!
I had the best experience at Toyota of Dekalb. I am in love with my new Rav 4 and so thankful for the service I received while looking for a new car. They were not pushy and instead provided real time support.
Connor Gee was very helpful. He was awesome to work with.
Fast & worked a great deal. Felt taken care of. Paola, Sean & Matt were great.
Kyle was great! I love my Avalon Hybrid. Thank you.
Just bought a used car Hyundai 2014 Sants Fe from Drew & Sean...great customer service...very interested in what I was looking for..got just what I wanted!!
Kyle did a great job! The new purchase process was very straight forward.
Excellent experience, kept it clear and concise but extensive
Great service, very helpful ! Would definitely recommend this place to purchasing a new car
Connor helped me get exactly what I wanted with no pressure
(Translated by Google) Excellent place to buy a car, very good services and very friendly staff (Original) Exelente lugar para comprar un carro,muy buen servicios y el personal muy amable
Kyle Was very good help and had lots of patients will be back again
My kid bought a new Tacoma here. I am one those more difficult customers. Kyle gave us great and kind service. The general manager Shawn(spelling) was outstanding. The price was great and I look forward to more future purchases at this dealership. I wouldn't go anywhere else for a toyota
Just picked up my new Toyota Corolla Cross hybrid, very satisfied with the service here. Thank you Joe!
Arielle was great
Very professional service. Been a repeat customer for years!
Solomon
Saloman did a good good with this sale he was great with negotiating to make sure both parties get what they want
Solomon gave great service, patient, and helped with solutions/ alternatives!
Very professional young man. Really knowledgeable about details and people skills. We were very disappointed with the past sales team. We were ready to go to another car brand. But we love our Toyota!. But Kyle restored our faith in Toyota completely! We could not be more pleased buying our Toyota. Good job Kyle!
Returning customer, and the service continuously gets better. Thank you Brian Bemis Toyota
Ari was very helpful and had a great attitude. Had a good experience doing business Ari and her manager
Good experience. In and out with a new car quick
Nick thank you sooo much
Connor was the best! Worked with what we were looking for and we’re so happy with our purchase!
Our service writer, Shawn, went out of his way to keep us updated on a part order & subsequent painting, as well as helped to expedite the overall service of our vehicle. Thank you Shawn.
Andy Ruiz was very helpful and responsive to my concerns. I was totally satisfied with his service.
I’m very happy with the customer service from the service department I will recommend them!
Very good service! Thank you so much for all your help. Highly recommend
Everybody at Bemis Toyota DeKalb, IL worked hard to provide us with a good purchase experience. Special thanks to Andy Ruiz who was knowledgeable and patient. The staff worked hard through all the details of purchasing our new Camry. We are satisfied.
I want express how helpful Jeremiah, Juan, and Matt, were throughout the process of buying an almost new family suv from them. They worked with me at every step to help me be informed about my decision. At no point were they pushy or shady. Thank you Toyota of Dekalb for a great experience.
Arielle was very helpful and I bought my Rav4!
Solomon was a pleasure to work with - professional and efficient.
Kyle did a great job today. We didn't get the high pressure sales that I expected. Great job!
Paola was awesome to work with. Very sweet and communicative. Thanks!!
Great experience with the help of Solomon!!
Sean and Kyle were so great to work with. Thank you!
Drew was totally awesome. Very pleasant and professional.! Sean was amazing also! This was the best buying experience i ever had PERIOD!!!
i loved this car
Drew from Brian was great! Recommend
Our salesman Solomon awesome. He was was very helpful and made the buying process seamless.
Connor Gee, he is so amazing and so wonderful. He help us in choosing our car. He is very passionate about what he's doing. Great kid.
The best deal from Mr. Christian Quevedo, I was very happy with my Ram, the paperwork was quick they looked for the best financing, so that everything is easier, thank you very much